1) Our aim is to provide Top Level Customer Service, and our customer service specialists are always standing by to solve any of your problem. If you have any questions about the shipping time & defective quality & items no received, please do contact us, we can give you a satisfied answer & resolution. We greatly appreciate your 5-STAR POSITIVE feedback and please do NOT leave negative feedback without asking for help.
2) We promises to provide the best service for our valuable customers. We sell quality products with best price and premium service. Any questions will be answered within 24 hours (except Saturday and Sunday and public holiday).If you have any question, don’t hesitate to contact us.
1) Before buying, Please make sure your Shipping address is correct.Or not,please correct it before payment.
2) Please leave note in payment note when making the payment if you have any special request (colors/size).
3) A phone number is recommended for a more accurate delivery.
PACKAGING AND SHIPPING GUARANTEE
1) We ship WORLDWIDE as GIFT.
2) Items will be shipped within 1-3 business day after the payment completed received.
3) Items are shipped via economy postage (we will send your package with free tracking number), reach most of the countries within 10 to 30 business days.
4) Delivery time depends on destination and other factors, it may take up to 35 business days. If you can’t receive it after 35 business days. Please contact us for resolution.
5) Shipping may be influenced by holidays, events and other uncertainties. We could not guarantee the arrival time.
|Buyer||Real customer reviews|
4 Oct 2019 05:04
very good product it works well
22 Sep 2019 00:39
I was septic on the product but I was pleasantly surprised. Easy to put once the eyeliner put. It is placed partly alone then we reposition well. I do not feel them like when I use others with glue. To see on the full day. Probably if the eyeliner does not drool it fits better.
15 Sep 2019 07:22
All as in the description, keep all day.
3 Sep 2019 10:58
Great lashes, love them
Leave a Review
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.